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About the author
原創作者簡介：
隆．詹克 (Ron Zemke)╱管理顧問、研究員和《訓練雜誌》(Training Magazine)資深編輯，也是顧客關係管理顧問公司「績效研究」（Performance Research Associates, Inc.）創辦人兼總裁，著有或合著27本著作，包括共8冊的《讓人五體投地的服務》（Knock Your Socks Off Service）系列。
湯姆．康奈蘭 (Tom Connellan)╱「績效研究」公司首席資深顧問，輔導過的企業客戶涵蓋諸多產業，並擔任多家電子商務企業的顧問，同時也是聲名卓著的演講家、教育訓練講師與管理顧問，著有《迪士尼成功的7大秘訣》（Inside the Magic Kingdom）等5本著作。
隆．詹克 (Ron Zemke)╱管理顧問、研究員和《訓練雜誌》(
湯姆．康奈蘭 (Tom Connellan)╱「績效研究」公司首席資深顧問，
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